We STRICTLY sell wholesale and are one of only three wholesalers in the UK who purely sell wholesale. Every single item that comes to us goes out to our customers as wholesale and for wholesale prices. We do not have any retail stores, retail shops, online retail/selling platforms and we do not sell any item individually or for retail price no matter how valuable it is or how much we are offered. 

Almost every wholesaler in the UK actually primarily sells retail and run the ‘wholesale’ on the side to get rid of the items that are less profitable or harder to shift themselves, despite some of them being vocal about their retail shops/platforms and others who are more secretive about this, we would like to make it clear that we STRICTLY do wholesale and every single one of our customers get fair treatment, product consistency, quick and honest customer service and all customers will certainly receive every item that they order with no pieces being removed. 

It is an extremely unfair advantage when wholesalers compete against their own customers on the retail market, we experienced this ourselves during our time as retailers and we now strongly pride ourselves on being a wholesaler who is purely a wholesaler. Everybody deserves great items at a great price and to not be treated lesser than others. We will always give you the absolute best stock there is, every single piece and we are here to be your suppliers not your competitors!

Additionally:

 - We do not keep items for wall pieces or decorations, every item goes out to customers.

 - We do not overcharge, so our prices are some of the absolute lowest in the UK, whilst being some of the best quality and grades!

 - All our items are graded by our suppliers, and then we grade them once again ourselves before dispatch to ensure the quality, grade and ratios are consistent and fair for every single customer. We ensure that every customer gets a great bundle and will at least double, but usually triple, their profits. 

 - As you know we offer our Mixed Bale shipping options as full bales or split into cardboard boxes if you want to save on shipping costs. When we split the boxes (1 bale equates to 3 cardboard boxes) we film EVERY SINGLE bale opening and will send the whole video to you via WhatsApp - this is to ensure you that you will receive every item that comes out of that bale and nothing less.

 - Of course both our suppliers and us are only human and mistakes can happen, our mis-grade rate is only 5%-10% to account for human error which is an extremely low margin for a wholesaler. On any rare occasion that the mis-grades are above this margin, you will always be refunded and any issues will be fixed in whatever way possible, no customer will ever have to worry about missing out because of a mis-grade.

No we do not do handpicks or sell items individually, this is to ensure all customers get a great mix of rare and amazing items.

Yes! You can visit the warehouse to see how things are run but an appointment must be made to ensure we can fit you in and show you around. Please do not just turn up as sometimes we go off site and we don't want you to be disappointed when making the journey just for us not to be around! Collections are of course permitted, please ask us and we will arrange this.

All grading is based fairly off of the exact items we receive from our supplier. The percentages and ratios are consistently the same for every customer regarding value, womens/mens items, styles etc and bales are split fairly, for example any bale is 50% mens and 50% womens then all bundles will be 50% mens and 50% womens, the same goes for an example where a bundle is 90% one brand and 10% another brand, or 30% long sleeve and 70% short sleeve. All ratios are accounted for and all bundles are always roughly the same resale value. All gems are always distributed equally between the bundles. We split and grade extensively and fairly.

Additionally please understand that vintage clothing will have general signs of wear and tear as they are all used items of clothing and some are 10, 20, 30 years old - Grade A second hand items are not the same as Grade A brand new items.

Notable Information:

- For certain items and brands (for example Patagonia, the North Face, Carhartt and Dickies) you should expect there to sometimes be items with company logos or company embroidery - particularly the workwear categories, this is an industry wide experience as the clothes have been used prior to us obtaining them.

- Rarely but sometimes there may be items that have security tags attached, they can be removed upon a quick research.

GRADING* please refer to the grading descriptions at the bottom if this item is a Nascar Jacket, Carhartt Jacket, Dickies Jacket or Workwear Category Item as grading is slightly different for these categories.

Grade A 

• No holes, no tears, no staining. Absolute minor wear and tear. 
• The majority will have no marks whatsoever. 
• There may be some items that have small marks which will wash out such as dust, dirt or water marks etc.

Grade B 

• Smaller marks and stains that may not be removable or will require more work/stain removal. 'Marks and stains' can include oil, paint, bleach, dirt, grease etc etc.
• Small holes or snags in the fabric.
• Broken and non functioning zips or zip replacement required.

Grade C

• Large marks or stains that may not be removable or will require more work/stain removal. 'Marks and stains' can include oil, paint, bleach, dirt, grease etc etc.
• Large and obvious holes/snags/tears in fabric.
• Broken, missing and non functioning zips or zip replacement required.

Workwear/Nascar Jacket/Dickies/Carhartt Jacket Grading

Grade A 

• Small stains, paint marks, oil marks etc. May or may not be removable but are minor. 'Marks and stains' can include oil, paint, bleach, dirt, grease etc etc.
• Minor holes, small tears, light to no staining and no extreme damage. 
• Zip is fully intact and no zip pull is missing.

Grade B 

• Marks and stains that may not be removable or will require more work/stain removal. 'Marks and stains' can include oil, paint, bleach, dirt, grease etc etc.
• Rips, holes or snags in the fabric.
• Broken or missing hardware, broken or missing zip pull but actual zip is still fully functioning.

Grade C

• Large marks or stains that may or may not be removable or will require more work/stain removal. 'Marks and stains' can include oil, paint, bleach, dirt, grease etc etc.
• Clear damage such as extreme holes/snags/tears in fabric.
• Completely non functioning zips or complete zip replacement required.

Yes, however prices vary please enquire if you are unsure!

No. We work on IN STOCK and PRE-ORDERS at the same time. For Pre-orders we are always updating you on our ETA of container arrival, we constantly keep in contact with every customer who has made a pre-order so you aren’t left wondering when your items will arrive. 

On our website we have a 'Pre-Order' section as well as an 'In Stock' section, all items in 'Pre-Order' are not currently in stock but are currently on their way to our warehouse, all 'In Stock' items are available right now in our warehouse and are available for next day delivery when purchased!

Sometimes, you may find the SAME ITEM is available for pre-order whilst simultaneously being in stock, this is because we have more of the items coming in (available for pre-order) whilst also having some in our warehouse ready for shipment. Some customers prefer to delay orders or order in advance, if you want the item now please order from the in stock listing of the item. Any confusions or mix ups please let us know and we will always help!

On our website we have a 'Pre-Order' section as well as an 'In Stock' section, all items in 'Pre-Order' are not currently in stock but are currently on their way to our warehouse, all 'In Stock' items are available right now in our warehouse and are available for next day delivery when purchased!

Sometimes, you may find the SAME ITEM is available for pre-order whilst simultaneously being in stock, this is because we have more of the items coming in (available for pre-order) whilst also having some in our warehouse ready for shipment. Some customers prefer to delay orders or order in advance, if you want the item now please order from the in stock listing of the item. Any confusions or mix ups please let us know and we will always help! 

Also, all Pre-Order items will have a 'Pre-Order' blue icon on the top of the item image, they also may sometimes have (20% Deposit) at the end of the item name if we are allowing deposits. If there is a deposit collected on a pre-order item, the remainder will be collected closer to the date of the items arriving at our warehouse and an invoice will be sent to the customer. The first line of the item description on these will clarify that it is a pre-order with an estimated dispatch date. The description will also state the cost price per item piece please ensure you read all descriptions thoroughly before purchasing. All information and ETA is stated in the pre-order item description on the listing. PLEASE UNDERSTAND DEPOSITS ARE UNIVERSALLY NON-REFUNDABLE AND THIS PROCEDURE WILL APPLY WITH US ALSO.

Additionally, we regularly update our customers on the progress and ETA of the container arrival via our Instagram, @maiasvintagewholesale, please follow us and view our stories to stay up to date the fastest!

Unless the item is damaged or incorrect then no, and as a business to business company we are not at all required to provide refunds; therefore any return requests are handled at our own discretion and are completely up to us. This does not mean we will not refund or help you - it means we only do so when it is valid.

To be eligible for any return you must have a valid and fair reason, you’ll of course need the receipt or proof of purchase and your items must be in the same condition that you received them, unchanged, unaltered, undamaged and unused since receiving, with tags if there were tags, and in the exact quantity of the bundle.

Please note we do keep records of what is sent out and we check all items upon return for any discrepancies, if there are any signs of inconsistency in the return compared to what was sent out then you will not be refunded.

Our mis-grade rate is very low at only 5%-10% and on any rare occasion that the mis-grades are above this margin, you will ALWAYS be refunded per mis-graded item and the issue will be rectified in whatever way possible, no customer will ever have to worry about missing out because of a mis-grade. On this note you must provide photo/video proof dependant on the situation to show us the misgrades, no refund will be processed by just complaining yet not showing evidence, this is a standard procedure.

If your return is accepted, you will have 7 days from delivery to return the item. We will inform you of our return address as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted you will be issued a credit note to use on our site.

You can always contact us for any return question at maiasvintagewholesale@gmail.com or on instagram @maiasvintagewholesale for a faster reply.

REFUNDS REGARDING PRE-ORDER DEPOSITS - Deposits for pre-orders are of course NON-REFUNDABLE. The definition of deposits state that deposits serve as a guarantee of commitment to the purchase and are non-refundable. We provide the options of deposits to compensate for our marketing costs, the time and work and resources that we already invested into our business and sales. This means that if the buyer cancels the order before the final payment is collected, the initial deposit money will not be returned to the buyer. Deposits are universally recognised as non-refundable. If you have any issues please do contact us but understand our terms and conditions beforehand, any rudeness will not be tolerated and no refunds or alterations will any longer be provided to those who have no manners.

Damages and issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, we will always make sure we solve any issues promptly!

Exceptions / Non-returnable items

• Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

• If you would like to exchange an item please contact us, if accepted the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Accepted Refunds

• We will notify you once we’ve received and inspected your return, and then issue you with a credit note. If more than 15 business days have passed since we’ve approved your return, please contact us at maiasvintagewholesale@gmail.com.

The fastest way to contact us is via WhatsApp on 7830075726 or Direct Message on Instagram, @maiasvintagewholesale. Otherwise email us at maiasvintagewholesale@gmail.com. 

We pride ourselves on our caring and attentive customer service so please mind your manners, we expect the same level of respect that we provide. If you contact us via our Instagram we will reply even faster. If an email goes unanswered please contact us via Instagram as sometimes emails can get lost in the spam folder.

We have 3 Grades of Mixed Bales: 

Mixed Bales (45kg)

Grade A Mix Bales (50 pieces + 5 complimentary pieces)

Maias Vintage Wholesale (NEW GRADE) Mixed Bales (45kg)

PLEASE DO NOT BUY THESE IF YOU ARE NEW TO RESELLING OR HAVE NOT HAD EXPERIENCE IN RESELLING - THESE ARE NOT AN IDEAL CATEGORY FOR NEW SELLERS.

MIXED BALE VARIATION BREAKDOWN:

- Grade A/B Mixed Bales (45kg)

These are the exact same bales that you buy from other wholesalers, the same risk and luck applies wherever or whoever you purchase them from, but we just charge a cheaper price for them. 

These are well made mixed bales that are 45kg mixed bundles equating to roughly 90 pieces. Consists of a mixture of mens and womens brands (Premium included). Contains jumpers, hoodies, sweatshirts, knitwear, jackets, coats, sometimes on occasion joggers and trousers in small quantities. Contains Grade A, B and C items. Don’t buy this if you are not expecting to work on the clothes and remove stains and marks etc - these bales will contain items that require work.

These offer great value for money and you will make big profits from them.

- Grade A Mix Bales (50 pieces + 5 complimentary pieces)

These Grade A Mixed Bundles include 50 items. 5 items are added as a complimentary gift. They are great for customers who want a mix of items without having to purchase 50 items per category and are ideal for minimal cleaning/stain removal or repairs. 

You can expect to find premium and rare items inside. 

Inside you will find T-shirts, Hoodies, Sweatshirts, Trousers, Jackets etc.

Buying this bale will work out cheaper than buying the items at the original price per category and will provide you great profits!

- Maias Vintage Wholesale (NEW GRADE) Mixed Bales (45kg)

These are our own 45kg mixed bales which equates to roughly 90 pieces. Please message us for more information however this is a summary of the general concept:

• Consists of a mixture of mens and womens brands, majority premium brands (Nike, Adidas and above). 
• Contains jumpers, hoodies, sweatshirts, knitwear, jackets, coats. 
• Contains Grade A and B items with absolute minor damage.

These bales offer an incredible value for money and you will make massive profits from them.

Mixed Bale Guaruntee and Video Requests

We absolutely DO NOT remove any items from mixed bales as some wholesalers have been known to do. As we do not run any form of retail or reselling shop or platform we have no use in removing items because we only sell them in bales and as they come, and we only sell wholesale. The entire contents of your mixed bale will go to you.

As many of our customers know up until our recent growth we would film every bale opening close up and provide this via WhatsApp, but due to how fast we have grown and the abundance of orders we simply do not have the time between the 2 of us to film every single bale anymore and we can only do so upon request. We will always gladly film upon request but please request immediately once the order is placed as once a bale is opened and packed per order then that bale is labelled to dispatch to that exact customer. Once a bale is opened for a customer it will belong to that customer and only that customer, this is in order to make it fair due to the nature and randomisation of mixed bales.

Please note with a video request this will push your order slightly back in the dispatch queue to allow time for prioritising dispatches and also for the filming process but it shouldn't take too long at all, please ask us for a time frame if needed.

Additionally you can have a bale sent as a full bale! If you would prefer a bale sent as a full bale this must be requested before purchasing as the cost of sending a full bale is more expensive and must be paid for, otherwise they will be sent in THREE cardboard boxes. If mixed bales are purchased in a high quantity they will sometimes be sent on a pallet with NDD, please note Gregorys do not provide us with a delivery time slot.

Disclaimer/About Mixed Bales 

When it comes to mixed bales we try to make sure everyone understands its a gamble category and works like a lucky dip! They are a random selection of items and include some damaged items, we have somewhat a bit of control over what goes in these but not exactly what goes in! These usually get purchased for the quantity and you have more luck the more you buy ofcourse, they are very popular amongst the live auction community as they are based on volume and quantity. You’ll find a few absolute gems in there which will get you the entire cost of the bale back from their sales alone, and then the rest of the items are purely profit! Some items will often require a bit of work on them before selling, please understand the concept before purchasing! Thank you. 

Additionally - we have a lot of content on our Instagram @maiasvintagewholesale if you would like to see reviews and examples of what is found within the Mixed Bales! 

Refunds are NOT ACCEPTED ON MIXED BALES DUE TO THE NATURE OF THEM.

Please read our FAQ page and all our policies before making a purchase.

We have a lot of content and reviews of our mixed bales on Instagram, @maiasvintagewholesale. Please check our posts, reels, highlights to see hundreds of examples! If you want examples of bale opening videos, please Direct Message us your WhatsApp number and we will try to send over a video as soon as we can.

Yes for our Grade A/B Mixed Bales 45kg these are the exact same bales that you buy from other wholesalers, the same risk and luck applies wherever or whoever you purchase them from, but we just charge a cheaper price for them. 

For our Grade A Mixed Bales the bales are absolutely superior, and for our own MVW New Grade Mixed Bales it is guaranteed to consist of better quality items and brands than other wholesalers mixed bales.

As stated above when it comes to mixed bales we try to make sure everyone understands its a gamble category and works like a lucky dip. Usually no matter where they are from. The more you buy the more luck you will have. They are a random selection of items and can sometimes include some damaged items, we have somewhat a bit of control over what goes in these but not exactly what goes in.